Email: info@cruiseexcursionsportland.co.uk

Terms & Conditions

Terms and Conditions

Cruise Excursions Portland is acting only in the capacity of an Agent for the supplier in the sale of Excursion/Activity Tours and tickets. When making an Excursion or Activity booking, you accept that you are entering into a contract directly between the supplier of the excursion/activity and yourself.
Excursion/Activity tours and tickets are sold subject to the following Terms and Conditions:
– Confirmation of excursion/activity and issue of tickets.
– Confirmation of the Excursion/Activity booked will be by email within 48 hours of booking, after payment has been confirmed.

Payment
Payment can be made by cash, credit or debit cards. All credit card transactions carry a 3% credit card charge. Transactions are in pound sterling and include VAT.

Cancellation Policy
You may cancel your booking up to 48 hours prior to the scheduled tour date and receive a full refund. If the cancellation occurs within 48 hours of the tour, no refund will be issued. In the event that your ship fails to dock on the day of your tour, you will be eligible for a full refund. However, any reversal or admin fees from our payment gateway (Stripe) may be deducted.

Alterations to excursion or activity
While every effort is made to organize an Excursion or Activity in accordance with the description provided, Cruise Excursions Portland does not accept responsibility for every detail of the same and reserves the right to cancel or alter all or any part of any Excursion or Activity without prior notice, where it considers in its absolute discretion that there might be any risk to your comfort, health, or safety, or if there is an insufficient number of individuals booked on the tour to make it viable to proceed. If Cruise Excursions Portland cancels an Excursion/Activity for any reason, it will only refund to you the price you paid for the Excursion/Activity and no more.

All transportation (mechanical or otherwise), meals (if included), and activities comprising the various parts of the Excursion/Activity booked are performed, operated, controlled, and managed by independent operators. Full details are available from Cruise Excursions Portland and can be supplied on request.

Circumstances outside our control
Cruise Excursions Portland acts solely as an Agent between you and the Suppliers of all such Excursions and Activities and has taken all reasonable steps to ensure that all aspects of such Excursion or Activities are carried out punctually and efficiently. Cruise Excursions Portland does not, however, accept any responsibility for lateness or delay, for any deficiencies in such Excursions or Activities, for any loss or damage to your luggage, personal possessions, or other property, nor for any injury or accident suffered by you during the course of the Excursion or Activity, howsoever caused.

Passports and visas
It is your responsibility to ensure that you have the correct passport or entry visas to enter the country where the Excursion or Activity will take place. For information and advice on the area you will be visiting, please contact www.fco.gov.uk.

Complaints
Any claim or dispute that might arise from your participation in an Excursion or Activity shall be determined in accordance with the laws of the governing country in which the Excursion or Activity took place. By booking any Excursion or Activity, you agree to submit to this jurisdiction.

If you should have any problem or dispute with the supplier of any such Excursion or Activity, in such circumstances, Cruise Excursions Portland will give such reasonable assistance to you as it can in resolving the issues.

In the event of a complaint, you must raise this immediately at the time with the representative of the Excursion or Activity provider. If the complaint cannot be resolved to your satisfaction, then please put it in writing to the Customer Service department.